Legal
Refund Policy
We want you to be completely satisfied with IPTV 8K OTT. If the service doesn't work for you after we've tried to fix it, you're covered by our 48-hour money-back guarantee.
📅 Last updated: October 2026
01 Our 48-Hour Guarantee
If the service does not work on your device after our support team has personally assisted you with setup and troubleshooting, you can request a full refund within 48 hours of purchase.
Because activation is instant and credentials are delivered immediately, the 48-hour window lets us verify genuine technical issues while keeping the service fair for everyone. Not sure yet? Ask for a free test line before ordering — that way you can try before you commit.
02 When Refunds Apply
You're eligible for a refund when at least one of these is true:
- The service fails to work on your device after our support team has guided you through setup (remote help, step-by-step instructions, backup servers).
- A verified server outage affects your access and we cannot restore service within a reasonable time.
- The content delivered is materially different from what was described for your plan, and the issue can't be resolved.
- Your order was charged twice by mistake — the duplicate payment is always refunded in full.
03 When Refunds Don't Apply
✅ Refundable
- Service won't work on your device after support help
- Prolonged verified server outage
- Duplicate payment
- Material difference from described plan
❌ Not Refundable
- Change of mind after successful activation
- Issues caused by your own internet or hardware
- Problems with a third-party player app (we'll still help fix them)
- Requests made after the 48-hour window
- Violations of fair-use (account sharing abuse)
Even when a refund doesn't apply, message us — we almost always find a working solution (server switch, different player, connection adjustments).
04 How to Request a Refund
Contact usMessage us on WhatsApp or email teams3804@gmail.com with the subject "Refund Request".
Provide your order detailsWhatsApp number/email used at purchase, plan (connections + duration), payment date, and a short description of the issue.
Let us help firstOur team will troubleshoot with you (usually fixes everything within minutes). If the issue persists, your refund is approved.
Get your money backApproved refunds are processed within 3–7 business days, depending on your payment method.
05 Processing Time
Most requests are answered in under a few hours — day and night, 24/7.
06 Trials & Renewals
- Free test lines / trials are free — there's nothing to refund, but please report any issue so we can fix it before you order.
- Renewals follow the same 48-hour guarantee from the renewal payment date.
- Upgrades (e.g. adding connections) are handled as a new purchase with its own guarantee.
07 Chargebacks & Disputes
We ask that you contact us first before opening a payment dispute or chargeback. Disputes slow down the process for everyone and may temporarily suspend your account. In practice, 99% of issues are resolved directly in the chat within minutes — refunds included.
If a chargeback is filed for a subscription that was delivered and used, we reserve the right to present delivery evidence (activation emails, support logs) to the payment provider.
08 Exceptions & Fair Use
Refunds may be limited in cases of:
- Abuse of the connections included in your plan (sharing beyond purchased connections).
- Fraudulent orders or repeated refund claims across multiple accounts.
- Violations of applicable terms that cause service suspension.
We always review exceptions individually and communicate clearly before making a final decision.
09 Contact Us
Questions about this policy or an existing order? We reply within 24 hours — usually within minutes.
Request Your Refund
Message us now — have your order details ready and we'll take care of the rest.