Help Center
Frequently Asked Questions
Everything about your IPTV 8K OTT subscription — plans, devices, players and refund policy. Search a question below or pick a topic.
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Subscriptions
What subscription plans are available?
You pick two things: the number of connections (1–6) and the duration (1, 3, 6 or 12 months). Prices start at $15 for 1 connection / 1 month, and the 12-month plan is always the best value.
What does each plan include?
Every plan — even the cheapest — includes 40,000+ live channels, 200,000+ VODs, 100,000+ series, TV guide (EPG), M3U & Xtream Codes, Ultra 8K/4K/HD quality, AntiFreeze Technology™ and 24/7 support.
What does "connections" mean?
Each connection = one simultaneous stream. With 3 connections, three people can watch three different channels on three devices at the same time — perfect for families and roommates.
How do I order a subscription?
Tap any Order button on the pricing page or message us on WhatsApp — tell us the plan, pay, and your credentials arrive by email within minutes.
How fast is activation?
Within minutes of payment, 24/7. You receive your login + M3U/Xtream Codes by email, and our team guides your setup for free.
Does my subscription auto-renew?
No. You pay once per term — zero hidden charges, zero surprise bills. Renew manually whenever you like.
How do I renew my subscription?
Message us on WhatsApp or email us — renewal keeps the same credentials and takes just a few minutes. We can also remind you before expiry.
Do you offer a free trial?
Short test lines are often available — just ask on WhatsApp before ordering and we'll set you up so you can check the quality first.
Do you offer reseller discounts?
Yes — reseller credits at competitive rates. Message us with the subject "Reseller" for the current offer.
Devices
Which devices are supported?
Samsung & LG Smart TVs, Android TV / Google TV, Amazon Firestick & Fire TV, Roku, Windows & Mac PCs, iPhone, iPad, Android phones & tablets, and MAG boxes.
What internet speed do I need?
10 Mbps → HD · 25 Mbps → 4K · 100 Mbps → full 8K. Ethernet is recommended for TVs; good Wi-Fi works fine for phones and tablets.
How do I set it up on my Smart TV?
Install a player from your TV's app store (e.g. IBO Player, IPTV Smarters or TiviMate), enter the Xtream Codes we send you, and you're done — most setups take under 5 minutes. We guide you live on WhatsApp if needed.
Can I watch on TV and phone at the same time?
Yes — as long as your plan has 2 or more connections. Each connection works independently on any supported device, anywhere.
Do I need a VPN?
No. Our incognito DNS links bypass all ISP blocks — no VPN required, ever.
Players
Which players can I use?
Any player that supports M3U playlists or Xtream Codes, including: IPTV Smarters Pro, TiviMate, IBO Player, IPTV Extreme, VLC, Kodi, GSE Smart IPTV, NET IPTV, SET IPTV, Flix Vision and more.
Which player do you recommend for Firestick / Android TV?
TiviMate or IPTV Smarters Pro — smooth EPG, favorites and multi-playlist support. Both are free or low-cost and work perfectly with our Xtream Codes.
Which player for Samsung / LG Smart TVs?
IBO Player, NET IPTV or SET IPTV from your TV's app store. You enter your credentials once and the full channel list loads automatically.
Which player for iPhone / iPad?
GSE Smart IPTV or IPTV Smarters from the App Store — paste your M3U link or log in with Xtream Codes and start streaming.
Which player for Windows / Mac?
VLC (free) handles M3U playlists, or use IPTV Smarters / MyIPTV Player for a TV-style guide with Xtream Codes.
Do I need to pay extra for a player?
No — the players we recommend are free or very cheap one-time purchases from official app stores. Your subscription works with all of them.
What if my player shows "expired" or won't connect?
First switch to the backup server link in your email. Still stuck? Message us on WhatsApp — we fix login issues within minutes, 24/7.
Refund Policy
What is your refund policy?
If the service does not work on your device after our support team has personally assisted you, contact us within the first 48 hours of purchase for a solution or a refund. Your satisfaction is guaranteed.
In which cases can I get a refund?
Refunds apply when: the service fails to work on your device after support intervention, or a verified server outage persists and we cannot restore your access. Trials and issues caused by your own internet/hardware are not refundable.
How do I request a refund?
Message us on WhatsApp or email teams3804@gmail.com with your order details. We review and respond within 24 hours.
How long does a refund take?
Once approved, refunds are processed within 3–7 business days, depending on your payment method.
Can I get a refund just because I changed my mind?
Because activation is instant and credentials are delivered immediately, change-of-mind refunds aren't offered — but with our 48-hour guarantee and free trials, you can always test before you commit.
Still have a question?
Our team is online right now — message us and get a reply in minutes, day or night.
Chat on WhatsApp or email teams3804@gmail.com